We understand that there may be instances where you need to return a purchase. Please read our refund policy carefully to guide you through the process.
Refund Requests: Customers have a 14-day window from the date of purchase to request a refund. To initiate a return, please contact us at contact@grathiacero.com.
Eligibility for Refund: For a successful refund, the following conditions must be met:
- The product must be returned in its original packaging.
- The product must be unused and undamaged.
- The product must be accompanied by the receipt or proof of purchase.
Refunds for Sale Items: Regrettably, items purchased on sale or at a discounted price are not eligible for refunds.
Product Exchanges: We currently do not facilitate product exchanges. Should you desire a different item, kindly return the purchased product and place a new order.
Return Address: Send your return to: 820 Palmetto Ave, Frostproof FL 33843
Contact Information: Feel free to reach out for any inquiries regarding our Return & Refund Policy at contact@grathiacero.com.